About This Mac Menu

From the Apple menu () in the corner of your screen, choose About This Mac. You will see general information about your Mac, including model name and serial number.

About This Mac Menu

If your Mac does not complete the startup process

If you cannot use the solutions above because your Mac does not complete the startup process:

  • Find the serial number or model name on the outside of your Mac (For iMacs: Turn the iMac over, the model will appear on the stand in small print.) Or on the original packaging, receipt, or invoice.
  • You can also sign in to your account at appleid.apple.com and find your Mac under Devices. If you see your computer, click its name to view the model name and serial number.

If you still need help, leave a request for diagnostics and we will call you back shortly to clarify the details.